Return Policy
Return and Refund Policy – Victoria & Mae Toronto
At Victoria & Mae Toronto, we strive to provide every customer with exceptional service and a smooth shopping experience. This return and refund policy has been carefully designed to ensure clarity, fairness, and customer satisfaction.
Return Conditions
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Returns can only be initiated after the product has been physically received.
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The return request must be submitted within 15 days of receipt.
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Once approved, you have an additional 15 days to ship the item back.
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Returns must be shipped to our central warehouse in Asia (address provided after approval).
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Return costs, including international shipping and any customs fees, are fully borne by the customer.
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Items must be unworn (trying on is allowed), unwashed, undamaged, and in original condition with all tags attached.
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Wearing the item beyond fitting is not permitted.
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Ordering multiple sizes with the intent to return part of the order is not allowed.
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We reserve the right to refuse returns that do not meet these conditions.
Final Sale Items
Items purchased during Final Sale promotions (40% discount or higher) are non-returnable. This exclusion will always be clearly indicated in the sale offer.
Restocking Fee
A $20 restocking fee per returned item will be deducted from your refund. This fee helps cover inspection, handling, and reintegration into our stock system.
100% Return Guarantee on Unused Items
We proudly offer a full return guarantee on all unused products that meet the above conditions.
Damaged or Faulty Items
If you receive damaged or faulty items:
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Contact our customer service at info@victoriamaetoronto.com within 15 days of receipt.
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Provide clear photos and a description of the issue.
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If the fault lies with us, we will provide a full refund or replacement at no cost to you.
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We also offer a 100% guarantee on defective products.
Return Process
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Email your return request to info@victoriamaetoronto.com within 15 days of receiving the item.
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You will receive the return address of our warehouse in Asia.
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Ship the item back at your own expense, including any customs duties or shipping charges.
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We strongly recommend using a trackable shipping method.
Refunds
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Refunds are processed within 15 days once the returned item has been received and approved.
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Refunds are issued via the original payment method.
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Shipping costs, customs fees, and restocking fees are non-refundable.
Liability
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We are not responsible for lost packages if tracking shows the item was delivered to the address provided by the customer.
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Incorrect addresses are the customer’s responsibility.
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Address errors must be reported within 24 hours of placing the order.
Cancellations
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Orders can be canceled within 1 hour of placement by contacting our customer service team.
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After 1 hour, orders are already being processed and cannot be canceled.
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If your order is already on its way, please wait until delivery and then initiate a return.
Contact
For any questions about returns, please contact us at:
📧 Email: info@victoriamaetoronto.com
At Victoria & Mae Toronto, we are committed to fair and efficient handling of all returns. By following this policy, we ensure a smooth return experience for everyone. 🤍